Issue while installing Stackstorm on the URL https://index.stackstorm.org/v1/index.json

[ArulananthamParamasivam]

Hi Team,

While installing the Stackstorm application on Linux RHEL, we got the below error.

id: 616e6a699a9a1e197488f1c3
action.ref: packs.download
context.user: st2admin
parameters:
dependency_list: null
force: false
packs:

• st2
  status: failed (1s elapsed)
  start_timestamp: Tue, 19 Oct 2021 06:49:13 UTC
  end_timestamp: Tue, 19 Oct 2021 06:49:14 UTC
  log:
• status: requested
  timestamp: '2021-10-19T06:49:13.597000Z'
• status: scheduled
  timestamp: '2021-10-19T06:49:13.661000Z'
• status: running
  timestamp: '2021-10-19T06:49:13.722000Z'
• status: failed
  timestamp: '2021-10-19T06:49:14.406000Z'
  result:
  exit_code: 1
  result: None
  stderr: "Index parsing error: {
  "url": "https://index.stackstorm.org/v1/index.json",
  "packs": 0,
  "message": "SSLError(MaxRetryError(\"HTTPSConnectionPool(host='index.stackstorm.org', port=443): Max retries exceeded with url: /v1/index.json (Caused by SSLError(SSLError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:897)'),))\",),)",
  "error": "unresponsive"
  }
  Traceback (most recent call last):
  File "/opt/stackstorm/st2/lib/python3.6/site-packages/python_runner/python_action_wrapper.py", line 395, in
  obj.run()
  File "/opt/stackstorm/st2/lib/python3.6/site-packages/python_runner/python_action_wrapper.py", line 214, in run
  output = action.run(**self._parameters)
  File "/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py", line 106, in run
  return self._validate_result(result=result, repo_url=pack_url)
  File "/opt/stackstorm/packs/packs/actions/pack_mgmt/download.py", line 129, in _validate_result
  raise Exception(message)
  Exception: The pack has not been downloaded from "None".

Errors:
No results from the index: tried https://index.stackstorm.org/v1/index.json.
Status: [
{
_"url": "https://index.stackstorm.org/v1/index.json",
"packs": 0,
"message": "SSLError(MaxRetryError(\"HTTPSConnectionPool(host='index.stackstorm.org', port=443): Max retries exceeded with
url: /v1/index.json (Caused by SSLError(SSLError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (ssl.c:897)'),))\",),)",
"error": "unresponsive"
}
]
"
stdout: ''

[minsis]

You're either not able to connect outbound or your ca-certs are really old.

Can you curl -v https://index.stackstorm.org/v1/index.json from the same server?