Admin panel "users" tab returns nginx 404 error

[Drblanco24]

Steps To Reproduce

1. Go to login to bitwarden.yourdomain.com/admin
2. Click on Users

Expected Result

users tab loads

Actual Result

nginx 404 error

Screenshots or Videos

2023/05/05 18:45:03 [error] 83#83: *80 open() "/app/Web/users" failed (2: No such file or directory), client: x.x.x.x, server: bitwarden.yourdomain.com, request: "GET /users HTTP/1.1", host: "bitwarden.yourdomain.com", referrer: "https://bitwarden.yourdomain.com/admin" 2023/05/05 18:58:24 [error] 83#83: *172 open() "/app/Web/users" failed (2: No such file or directory), client: x.x.x.x, server: bitwarden.yourdomain.com, request: "GET /users HTTP/1.1", host: "bitwarden.yourdomain.com", referrer: "https://bitwarden.yourdomain.com/admin" 2023/05/05 18:58:30 [error] 83#83: *172 open() "/app/Web/users" failed (2: No such file or directory), client: x.x.x.x, server: bitwarden.yourdomain.com, request: "GET /users HTTP/1.1", host: "bitwarden.yourdomain.com" 2023/05/05 19:00:42 [error] 83#83: *225 open() "/app/Web/users" failed (2: No such file or directory), client: x.x.x.x, server: bitwarden.yourdomain.com, request: "GET /users HTTP/1.1", host: "bitwarden.yourdomain.com", referrer: "https://bitwarden.yourdomain.com/admin/organizations"

Additional Context

No response

Githash Version

{"version":"2023.4.3","gitHash":"8d9ca424-dirty","server":null,"environment":

Environment Details

running in kubernetes image version is 2023.4.3.

Database Image

No response

Issue-Link

#2480

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[sso-bitwarden]

Hi,

I couldn't reproduce this. Could you please let us know more regarding your setup? Are you running unified beta tag?

[Drblanco24]

I am yes. Havent pinpointed the exact issue, but it seems to be related to downgrading a version of Bitwarden. We wiped the database and it resolved itself.

Are there any guides on how to appropriately downgrade Bitwarden if need be?

[sso-bitwarden]

I'm sorry for not getting back to you sooner. Bitwarden currently doesn't have a guide on downgrading the version because it's rarely needed. The usual administration best practices should apply before making changes to a system: Take backup / snapshot.