IBM® WebSphere® Connect Voice Gateway for Watson™ provides a way to integrate a set of orchestrated Watson services with a public or private telephone network using the Session Initiation Protocol (SIP). The voice gateway enables direct voice interactions over a telephone with a cognitive self-service agent or the ability to transcribe a phone call between a caller and agent in real-time, enabling the ability to process the conversation with analytics for real-time agent feedback.
When you're ready to set up your own self-service agent or agent assistant, check out the Getting started with Voice Gateway for Watson section. The guides in this section walk you through a simple initial setup in Docker Engine or IBM Containers for Bluemix®.
After you're comfortable with the basics, learn how to customize your setup and configure advanced features in Customizing and advanced configuration.