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# Frequently Asked Questions (FAQs) | ||
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#### Kong fails to start after `helm upgrade` when Postgres is used. What do I do? | ||
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You may be running into this issue: https:/helm/charts/issues/12575. | ||
This issue is caused due to: https:/helm/helm/issues/3053. | ||
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The problem that happens is that Postgres database has the old password but | ||
the new secret has a different password, which is used by Kong, and password | ||
based authentication fails. | ||
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The solution to the problem is to specify a password to the `postgresql` chart. | ||
This is to ensure that the password is not generated randomly but is set to | ||
the same one that is user-provided on each upgrade. | ||
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#### Kong fails to start on a fresh installation with Postgres. What do I do? | ||
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Please make sure that there is no `PersistentVolumes` present from a previous | ||
release. If there are, it can lead to data or passwords being out of sync | ||
and result in connection issues. | ||
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A simple way to find out is to use the following command: | ||
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``` | ||
kubectl get pv -n <your-namespace> | ||
``` | ||
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And then based on the `AGE` column, determine if you have an old volume. | ||
If you do, then please delete the release, delete the volume, and then | ||
do a fresh installation. PersistentVolumes can remain in the cluster even if | ||
you delete the namespace itself (the namespace in which they were present). | ||
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approvers: | ||
- hbagdi | ||
- shashiranjan84 | ||
- rainest | ||
reviewers: | ||
- hbagdi | ||
- shashiranjan84 | ||
- rainest |
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