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Owncloud client deleted my files #41324
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Thankfully, this was an outdated version of my files so I don't need to recover them - but the windows trash is empty and seems like nothing was ever present on the server, so this is very problematic data loss. I've foolishly deleted all the data from the gdrive trash, having confidence that after all, I have all the data physically on my hard drive, only to have it wiped clean by Owncloud. I really need to understand why this happened. One potential reason might come from gdrive itself - I've moved the files via a move operation in the file explorer - there is a chance that gdrive itself malfunctioned and was still "managing" these files, as it detected the deletion on the server it proceeded with removing them locally, but it's a stretch |
Client tracker (this is the server one): https:/owncloud/client/issues This could be relevant
https://doc.owncloud.com/desktop/5.3/appendices/troubleshooting.html#isolating-other-issues |
Steps to reproduce
Yesterday I've moved all of my files from gdrive to owncloud. The files were successfully uplodaded. Today I've rebooted the server on which owncloud is running, shortly after the reboot I got a notification from owncloud desktop client that the folder with all the data was deleted.
client sync log:
#=#=#=#=# Propagation starts 2024-09-21T08:32:53Z (last step: 707 msec , total: 707 msec)
| personal/gdrive | CSyncEnums::CSYNC_INSTRUCTION_REMOVE | OCC::SyncFileItem::Down | | 1726870069 | 66edf24506e03 | 0 | 00053597ocea5qnecdjo | OCC::SyncFileItem::Success | | 0 | 0 | 1726870069 | |
#=#=#=# Syncrun finished 2024-09-21T08:33:02Z (last step: 8850 msec , total: 9557 msec)
The server log does not have this operation. The last activity is reported 16 days ago.
The not synced tab is empty.
Expected behaviour
Tell us what should happen
Actual behaviour
Tell us what happens instead
Server configuration
No errors have been found.
config_report_20240921.json
This is most likely a client issue so I've skipped most of the additional server details.
Client configuration
Browser: Brave
Operating system: W11
Logs
Web server error log
owncloud.log
ownCloud log (data/owncloud.log)
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