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Twilio Video: Slow Connecting to Room around 3 seconds and up #897

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MarkTheiOSGuy opened this issue Feb 28, 2020 · 6 comments
Closed
9 tasks done

Twilio Video: Slow Connecting to Room around 3 seconds and up #897

MarkTheiOSGuy opened this issue Feb 28, 2020 · 6 comments
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@makarandp0
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@MarkTheiOSGuy
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MarkTheiOSGuy commented Feb 28, 2020 •
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We are building a web app with reactjs. The web app receives a video call coming from a native Android App. On the Web, we are encountering issues with long wait when connecting to a room. The Room is a small group type and media region is also set to 'GLL'. It would be great if anyone could enlighten us with the issue.

Let me know if anything I could do to help.

  • I have verified that the issue occurs with the latest twilio-video.js release and is not marked as a known issue in the CHANGELOG.md.
  • I reviewed the Common Issues and open GitHub issues and verified that this report represents a potentially new issue.
  • I verified that the Quickstart application works in my environment.
  • I am not sharing any Personally Identifiable Information (PII)
    or sensitive account information (API keys, credentials, etc.) when reporting this issue.

Code to reproduce the issue:

import Video from 'twilio-video';

      var connectOptions = {
        name: roomName,
        logLevel: 'debug',
        region: 'gll'
      };

      if (thisComponent.state.previewTracks) {
        connectOptions.tracks = thisComponent.state.previewTracks;
      }

      // Join the Room with the token from the server and the
      // LocalParticipant's Tracks.
      Video.connect(response.data.token, connectOptions).then(function(room) {
        thisComponent.roomJoined(room, true);
      }, function (error) {
        console.log('Could not connect to Twilio: ' + error.message);
      });

Expected behavior:
Faster Room Connection Less than a second would do

Actual behavior:
Takes 3+ seconds to connect

Software versions:

  • Browser(s): Chrome, Firefox
  • Operating System: Windows 10, MacOS
  • twilio-video.js:v2.1.0
  • Third-party libraries (e.g., Angular, React, etc.): AWS AppSync, ReactJS
  • Internet Connection: On Wifi.
@makarandp0
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Thank you for writing about this issue @MarkTheiOSGuy

About 3 seconds - although it does not seem very unreasonable - Are you measuring this as time taken for connect promise to resolve? Can you share some room-sids (and participant sids) that were taking particularly long to connect. I will look into which part of the connection is taking long, and if it's really outlier.

Thanks,
Makarand

@makarandp0
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makarandp0 commented Feb 28, 2020 •
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oh, and one more thing - can you please send logs from browser console for such participant as well. this would perhaps help us see which part of the connection is taking all that time.

@makarandp0 makarandp0 self-assigned this Mar 2, 2020
@MarkTheiOSGuy
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MarkTheiOSGuy commented Mar 3, 2020 via email

@maheshgiri
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Hi mark, is your problem solved?

@MarkTheiOSGuy
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MarkTheiOSGuy commented Mar 24, 2020 via email

@manjeshbhargav
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Hi @MarkTheiOSGuy , @maheshgiri ,

I know it's been a while, but are you still facing this issue with the latest SDK version (2.7.1)? Since we last chatted, we have made some improvements regarding the time to connect. I will close this issue, but we can continue the discussion here.

Thanks,

Manjesh Malavalli
JSDK Team

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@manjeshbhargav @makarandp0 @maheshgiri @MarkTheiOSGuy