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App shows blank screen only with element icon after login #5279

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MaxPower654 opened this issue Dec 8, 2021 · 3 comments
Closed

App shows blank screen only with element icon after login #5279

MaxPower654 opened this issue Dec 8, 2021 · 3 comments
Labels
A-Startup O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@MaxPower654
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MaxPower654 commented Dec 8, 2021 •
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Steps to reproduce

  1. Where are you starting? What can you see?
    Opening the app, I am seeing only a blank screen with the element logo signal-2021-12-08-16-35-02-856
  2. What do you click?
    I can click nothing

Outcome

What did you expect?

Seeing pin prompt after opening the app

What happened instead?

Blank screen appeared, nothing was possible but reinstalling the app. Did not fix the issue after login in again.

Your phone model

iPhone XR

Operating system version

iOS 15.1

Application version

1.6.8

Homeserver

--> pm

Will you send logs?

Yes
@MaxPower654 MaxPower654 added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Dec 8, 2021
@SBiOSoftWhare SBiOSoftWhare added A-Startup S-Critical Prevents work, causes data loss and/or has no workaround labels Dec 10, 2021
@ghost
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ghost commented Feb 27, 2022

I also encountered this problem. After opening the APP, it kept on the blank screen with the element logo, and reinstalling the APP did not work. It appears repeatedly and cannot be used

Other clients can be used normally

Phone: iphone12
System: 15.3.1
App Verion: 1.8.1
Homeserver: docker image matrixdotorg/synapse:v1.53.0

@almohajer
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i have the same problem
iOS 15.3.1
iPhone 13 mini

@pixlwave
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Adding a note for search: This occurs when Face ID or Touch ID protection was enabled in the app, and then the app is opened when these are disabled by the OS.

@manuroe manuroe added the O-Occasional Affects or can be seen by some users regularly or most users rarely label Aug 23, 2022
stefanceriu added a commit that referenced this issue Aug 26, 2022
@stefanceriu
Fixes /issues/5279 - Stop waiting for biometric unlock if disabled sy…
1d5a109 
…stem wide
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A-Startup O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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@almohajer @SBiOSoftWhare @pixlwave @manuroe @MaxPower654