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App freezes after terminating VoIP call #6288

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simonwiedmer opened this issue Jun 14, 2022 · 4 comments · Fixed by #6304
Closed

App freezes after terminating VoIP call #6288

simonwiedmer opened this issue Jun 14, 2022 · 4 comments · Fixed by #6304
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O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@simonwiedmer
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Steps to reproduce

  1. User is logged in App
  2. App is in background (not the same as terminated)
  3. iOS device is locked
  4. Incoming call from another user is signaled on the screen via Call Kit
  5. Call is accepted by sliding to answer
  6. VoIP call is connected with the native iOS call UI and users can talk
  7. User clicks Matrix button to open the App
  8. User unlocks the device
  9. VoIP call is still connected with the Matrix App call UI and users can talk
  10. User terminates the call by pressing the hang-up button
  11. App freezes unresponsive while showing the swirl of the welcome screen
  12. App needs to be terminated to get out of the lock situation

Outcome

What did you expect?

App should show the home tab

What happened instead?

App freezes and shows the swirl forever

Your phone model

iPhone Xs Max

Operating system version

iOS 15.5

Application version

1.8.18

Homeserver

private

Will you send logs?

Yes

@simonwiedmer simonwiedmer added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Jun 14, 2022
@simonwiedmer
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simonwiedmer commented Jun 14, 2022

@simonwiedmer
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Alternative Steps to reproduce the same issue
User is logged in App
App is in background (not the same as terminated)
iOS device is locked
Incoming call from another user is signaled on the screen via Call Kit
Call is accepted by sliding to answer
VoIP call is connected with the native iOS call UI and users can talk
User terminates the call by pressing the hang-up button
Call is terminated, Phone is locked again
User unlocks the device
User clicks Matrix button to open the App
App freezes unresponsive while showing the swirl of the welcome screen
App needs to be terminated to get out of the lock situation

@ismailgulek ismailgulek added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Occasional Affects or can be seen by some users regularly or most users rarely labels Jun 14, 2022
@ismailgulek
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Hey @simonwiedmer, thanks for reporting the issue. I did the steps you mentioned but couldn't reproduce the issue. And we cannot see the video you posted due to privileges, can you post it here directly? And we could also use a bug report to investigate logs.

@simonwiedmer
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simonwiedmer commented Jun 15, 2022

I Updated the link to the video and sent Rageshake with logs.

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Labels
O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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2 participants